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About Kristi Smith Consulting

Kristi Smith Consulting has helped thousands of clients increase their sales productivity and profitability using the #1 selling contact and customer management system, ACT! by Sage.

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KSC Blog: Business Solutions with KSC

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Drip Marketing Like a New Employee

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3D Human Image Holding TrophyIf you've tuned into my recent webinars, you've heard my analogy of drip marketing being the best employee a company could have. Yes, it is a tongue-in-cheek statement. However, when I explain the analogy to new drip marketing clients, they begin to view the initial drip marketing efforts involved in a whole new light. Let me explain...

A drip marketing campaign is a highly-effective tool for automating your marketing messages - and for freeing up your time to pursue other business activities (attending baseball season-openers, for example). To create a successful drip campaign, there is some initial pre-planning and email template creation involved, and it does take considerable time to set-up. So people often ask me, "Well then, how does this actually save me time and money?"

And here is where my analogy comes into play. I simply ask you to consider Drip Marketing (DM) a new employee for just a moment and let's look at how it can successfully contribute to your business.

As you know, with any new hire, you need to invest some initial time training and over-seeing that person. He/she needs to become familiar with the basics, such as how to clock-in, where the office supplies are located, how to use the phone/computer/other systems; then, you move into the meatier elements that help them perform their core job responsibilities. When you think about it, a lot of initial effort goes into training that person to work independently. Then what happens? They quit a year later - and the process starts again. (Insert very large sigh.) With DM, you never have to worry about that! Hence, why I call it the best employee you'll ever have. Look at the other benefits:

  • It's cost-effective: With a subscription rate as little as $30/month or at most $150/month, it will likely be the cheapest "salary" you pay. DM has no benefit requirements, it won't call in sick or take vacations - in fact, it works 24/7 and 365 days/year. It won't lie or steal your trademarked secrets or coveted office supplies. DM saves you money, while it makes you money!

  • It's efficient: You spend some initial time developing a thorough, well thought-out campaign, and once it's launched, it will automatically send what you want, to who you want and when you want it sent. You can rest easy while on that much-needed tropical vacation knowing your customers are still receiving your important messages. In fact, unless you tell them, they'll never know you were gone. Can someone say, "Pass me my 9 iron, and another fruity umbrella drink, please?!"

  • It will save you time long-term: It eliminates the time spent scrambling to send out another thrown-together marketing piece; the time spent before each email questioning who to send it to and when; the time on the tropical golf course talking your assistant through how to send that email blast you forgot needed to go out. Also, Swiftpage allows you to easily duplicate your campaigns and simply tweak the templates with new or updated info, eliminating future upfront time.

  • You can easily view and analyze your campaign results: The Swiftpage reporting tools track the results of your email blasts and allow you to export the results into excel or, for ACT! users, you can upload that data directly into each contact's record. Then, upon your tanned and well-rested return from said tropical get-away, you can follow-up with them without missing a beat.
  • It helps you to build better business relationships: By continually and consistently reaching out to your leads and clients, you are nurturing that relationship and building their trust and loyalty. People buy from people they know, like and trust. You want that to be you!

An automated marketing system, like DM, can not only help you save time and money, but best of all, it can lead to increased sales and referrals. And an "employee" doesn't get much better than that.

By the way, anyone seen my sand wedge??

Marketing in a Social Media-Obsessed World

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Another year comes to a close - and it continues to amaze me how fast the world changes. Technology is forever advancing at the speed of light. Admittedly, it is exciting to continually be offered new, innovative business tools, and to have a multitude of ways to "get connected" with people, but it can also be a bit daunting and over-whelming.

With the creation of social media sites such as Twitter, Facebook, LinkedIn, etc., our marketing efforts are being transformed. In this fast-paced, consumer-dominated world, you'll find your biggest marketing ROI comes from taking your messages to the places (or sites, in this case) your customers and prospects are most frequenting. Yes, if you haven't already, it is time to plug your nose and jump into the social media pool.

Scary - yes (esp. if you are over the age of 20 and just can't grasp 'tweeting' - 'twittering' - 'twitting' - whatever it's called); Impossible - no; Easy - it can be!

According to a recent survey by Strongmail, most businesses understand the importance of this growing trend and do have plans to increase their 2010 spending on e-marketing and social media. (So you best get started or you'll miss the boat!)

2010 Planned Marketing Budget for Businesses

However, most businesses report that they aren't sure how or where to begin and more importantly, they don't know how to measure their results for optimal success. Thankfully, for us at KSC, the new social media tools in ACT! 2010 allow us to easily see which social media sites each client is involved with, enabling us to gain valuable insight. When combined with the powerful ACT! e-marketing tools, we can create targeted messages to any number of clients - and quickly track and analyze the results. ACT! has made it easy.

However, regardless of the tools you use to increase or enhance your e-marketing and social media initiatives, it is important that you simply get started. Launch your company's name and brand into the social media-obsessed world by creating a company Twitter, Facebook, LinkedIn, Blog, etc. profile. Update it often. Connect with others who have the potential to become a customer or can help you find customers. Think of it as social media networking.

Embrace the current craze (or at least accept it), then plug your nose and jump into the 'Tweeting' (now you know) pool, the water's nice and the rewards are nicer. 

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